Job Description

Job Title: Waiter/ Waitress

Job Summary: Provide excellent wait service and assist team members with the smooth execution of daily duties while complying with the resort F&B Standard Operating Procedures Manual as well as health and safety standards.

Duties, Tasks & Responsibilities

Daily Duties

• Greet and seat all guests
• Present the guest(s) with the menu and explain ‘Specials of the Day’.
• Offer and up-sell drinks
• Take all orders from guests in a timely and professional manner. Repeat orders.
• Always Liaise with the Kitchen and Bar to ensure prompt and efficient service.
• Provide service and drinks to guests at the pool
• Check all crockery, linen, glassware, stemware daily before setting for service.
• Record all breakage and damaged items and report to the Restaurant Management Team.
• Set for Breakfast, Lunch and Dinner promptly and in accordance with the resort’s standard.
• Keep F&B areas clean and presentable.
• Complete all pre-service preparation to ensure a smooth and effective service
• Document all items ordered from the Kitchen or Bar.

Service & Quality

• Deliver 4 to 5 -star resort service with a friendly and personable quality to guests, co -workers and management.
• Carry out your duties in professional and prompt manner
• Report to you supervisor daily.

Personal Skills and Qualities

• Be professional.
• Be a positive role model to all resort staff.
• Pay high attention to detail, quality and presentation.
• Be pro-active, an innovative problem solver and a team player.
• Can deal with issues and problems in a calm and methodical manner.
• Possess excellent communications skills, verbally and in writing.
• Deliver exemplary service to provide a great impression of service to the guest(s).